Return & Refund Policy

We want customers to feel confident when purchasing from Vanguarda.

This policy explains the conditions under which products may be returned and refunds may be issued.

1. 30-Day Return Policy

Unless otherwise stated on the product page, customers may request a return within 30 days after delivery.

Return requests submitted after the 30-day period may not be accepted.

To request a return, contact:

support@vanguarda.com

Please include:

• Full name;
• Order number;
• Product being returned;
• Reason for the return;
• Photographs, when relevant.

Do not send a product back before receiving return instructions from Vanguarda.

2. Return Eligibility

To qualify for a standard return, products should generally:

• Be in substantially the same condition in which they were received;
• Show no signs of misuse or intentional damage;
• Include original accessories and components;
• Include original packaging when reasonably possible.

Products that are defective, damaged, or incorrectly shipped may be subject to different return conditions.

3. Change-of-Mind Returns

For returns requested because the customer changed their mind, ordered the wrong item, or no longer wants the product, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

4. Damaged, Defective, or Incorrect Products

If a customer receives:

• A defective product;
• A damaged product;
• The wrong product;
• The wrong size or variation due to our error;

the customer should contact us as soon as possible.

After reviewing the claim, Vanguarda may provide:

• A replacement;
• A full or partial refund;
• Store credit, when accepted by the customer;
• Another appropriate resolution.

When the mistake is attributable to Vanguarda or its fulfillment partners, Vanguarda may cover reasonable return shipping costs.

5. Non-Returnable Items

Certain products may not qualify for return when permitted by applicable law, including:

• Products showing significant signs of use or misuse;
• Products damaged by the customer;
• Personalized or custom-made products;
• Products designated as final sale before purchase;
• Items returned without required components or accessories;
• Certain hygiene-sensitive products after opening or use.

Any product-specific restrictions will be displayed on the relevant product page when applicable.

6. Return Authorization

Customers must contact Vanguarda before returning a product.

Returns sent without authorization or to an incorrect address may experience delays or may not be processed.

The return destination may differ from Vanguarda's business mailing address because products may be fulfilled through different warehouses.

Customers should always follow the return instructions provided by our support team.

7. Refund Processing

Once a returned product has been received and inspected, we will notify the customer regarding the status of the refund.

Approved refunds will generally be issued to the original payment method.

Vanguarda generally processes approved refunds within 5–10 business days.

After we submit the refund, additional processing time may be required by the customer's bank, card issuer, or payment provider.

8. Order Cancellations

Customers may request cancellation by contacting:

support@vanguarda.com

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the customer may need to follow the standard return process.

9. Shipping Delays and Cancellations

If Vanguarda cannot ship an order within the promised shipping period, the customer may be offered the choice to:

• Accept the revised shipping timeframe; or
• Cancel the affected order and receive a refund.

10. Contact

For returns, exchanges, cancellations, or refunds:

Email: support@vanguarda.com
Instagram: @vanguarda